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Frequently Asked Questions (FAQ)

Typically, it should run for at least 8 – 10 hrs in a day to improve the quality of air you breathe.

Yes you can, we recommend that you buy two Green Factor LIVAIR for maintaining air quality through the entire day.

Yes, it works with the doors and windows open. But effective quality air will be minimal. It is recommended to be used for only indoor air that is contained in a closed environment.

It is completely safe as UVC is contained only in the chamber to sterilizer the air with 0% leak of the light to human exposure.

Yes, it can be very well used in an office environment as it is designed for both home and office usage.

If you suffer from allergies (especially dust), the best place is your bedroom. If you have pets, place your Air Purifier in the room where they spend most of their time. No matter which room, make sure it is a few feet away from the walls for maximum airflow, (for the Floor Standing Model)

Micron is a unit of measure used to define the size of microscopic airborne particles, including the microscopic impurities that an air purifier is designed to eliminate. One micron is 1/25,000 of an inch. To put it into perspective, dust mites average around 300 microns and a grain of sand can be over 800 microns.

HEPA is an acronym for High Efficient Particulate Air. HEPA filters guarantees that the filter will capture airborne particles down to 0.3 microns in size, 99.97% of the time. Ensuring you’re breathing clean, fresh air around the clock.

Activated carbon, captures odours and gases like volatile organic compounds (VOCs). VOC is a big category and includes harmful carcinogens like formaldehyde and benzene.

A pre filter is generally used to protect your HEPA filter by arresting the bigger sized dust particles

The pre filter can be washed under tap water then placed back once it is completely dry. Never place any part of the purifier in the washing machine, and refer your instruction manual for further details. Note: YOUR HEPA AND CARBON FILTERS CANNOT BE REUSED AFTER WASHING, AND NEED PERIODIC REPLACEMENT.

We suggest every 3-6 months, but it really depends on your usage and the quality of your air. Check your filter periodically to see if the filter needs to be replaced. You can change the filter by booking a call with us. For more information, please read the Instructions manual.

You can buy the parts from our website, under the accessories section or from our technician, who will come to visit you as part of the AMC

Yes you can do it yourself, by buying the replacement from us. However since it’s an electrical device, we advise you to exert caution and always disconnect the device before opening the same or request for a service call from our end or opt for our AMC pack.

The AMC covers the following:

  1. Two visits in a year by our technician
  2. One set of Filters ( HEPA & Activated Carbon)

We have a well-trained service team for regular service request as well as initial installations. You can raise a request on our website as well call our Toll-free number 1800 – XXX -XXX. All requests will be attended within 48 Hours of raising a ticket.

Yes we have special offers for bulk purchase, you can contact us through our website, and we can customise the offer for you.